PayPal has decided to generate automated texts and prerecorded calls to the customers regarding promotions and other announcements.
Latest Paypal news is regarding the uproar that it has caused this week when the updated user agreement was rolled out by the company. The Agreement added the clause that has allowed the company to annoy the users with text messages and robocalls. These text messages and robocalls are not only to the numbers that the customers have provided to the company but also to other numbers that the company is capable of obtaining. While online payment giant might be needing to text or call the customers for some disputes to settle or some account activity but the new agreement has broadly mentioned that the company will have the ability to send out the offers, surveys and promotions to the customers via automated means. The worst thing was that there had been no opting-out option or mechanism for such actions. However, now the company says that there are options for that.
One of the company’s spokesperson expressed, “PayPal customers can opt-out of receiving auto-dialed or pre-recorded calls.”
This announcement shall appear as the change in course for Paypal following the consumer pushback regarding the updated user agreement. It was reported by credit.com that when it was asked by the customer on the Facebook page for PayPal regarding the option to opt-out, he was offered the instructions regarding closing his account. This seems quite a rude thing.
PayPal news reports that this conversation has been noticed by the National Consumer Law Center and has drafted a letter to the FCC and has asked it to to “clarify that withdrawal of consent for auto-dialed calls cannot be grounds for terminating a contract.” The NCLC is a consumer advocacy group, a non-profit one.
In case any of the users have missed the commotion, the agreement has been on the official PayPal website for them to have a look. It will be effective from July 1, 2015. The previous version of the agreement did not have some of the items, though it mention that the customers of the online payment giant had been agreeing to receiving the prerecorded calls, autodialed ones and the automated texts not only from the company but also the collections and billing companies.
There is one thing that is not clear, and that is regarding how exactly the company shall honor the rights of the users to opt-out receiving the recorded calls or automated texts. There is no particular email address or online form that shall suffice the option.
As per the posts by users to the Facebook page of the payment giant, the company is unknown as to how the incoming phone calls should be handled regarding the updated agreement and the new service terms that have been introduced.
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